What Happens to My Application?

How will my application be dealt with?

Once your application has been received with all of the relevant particulars, it will be assigned to a Case Officer, who will be your contact throughout the process. For most applications we will ask your neighbours thoughts on your proposal.

Your Case Officer will review your application against the Design Principles, which sets out our usual requirements.

Most applications are dealt with by your Case Officer in 4 weeks, unless we need to ask for changes or it is referred to our Heritage Advisory Panel or Board of Trustees for a decision. This is normally when the application does not meet our Design Principles or your neighbours have expressed concern. Both of these bodies meet every 4 weeks and we will keep you informed of progress.

What happens if my application is refused?

Over 90% of applications are approved, but if your application is refused, we encourage you to discuss alternatives with your Case Officer.  Alternatively, you can ask for the decision to be reviewed by our Board of Trustees. In order to do this, they will seek the views of the Advisory Management Committee. This is formed of two qualified architects from outside Letchworth and two local community members. They will meet with you at your property to discuss your application. A member of the Committee will then attend the next Board meeting to discuss the application. The Board will then review the decision to refuse permission and we will confirm their decision shortly after the meeting.

If the Board Review still finds my application unacceptable – what can I do?

The final stage of the process is to ask for the application to be reviewed by an Independent Inspector, nominated by the Royal Institute of British Architects. The Inspector will consider written statements by you or your representative and the Heritage Foundation and visit your home, before making a binding decision.

What is the cost?

There is no charge for applications. The only part of the process where there is a charge is for the Independent Inspector. This will normally be £275, which is 50% cost of this exercise. This should be paid before the Inspector can do any work.

Keep in touch

In cases where an application has been refused, we encourage you to discuss possible changes with your Case Officer, to see if any issues can be resolved.

Where can I find out more?

Please contact the Heritage Advisory Team by calling 01462 476017, email home@letchworth.com or by making an appointment to see us at the Community Hub.