Making a complaint or a suggestion

Letchworth Garden City Heritage Foundation aims to create, maintain and develop quality services for its many tenants, customers and the local community. 

There may be occasions when, as a user of its services or as someone affected by aspects of its operations or policies, you feel that the Heritage Foundation has failed to deliver a quality service or acted in an unfair manner.

We openly welcome feedback from all those who come into contact with the organisation.

Suggesting ways that the Heritage Foundation can improve its services and the quality of its performance in their delivery, is most welcome too.

Please use this online form for your complaints or suggestions.

Full details of our complaints procedure and how to make a complaint can be downloaded here

If you’d prefer, please download this form to post or email to us - response@letchworth.com.

Send your completed form to: Letchworth Garden City Heritage Foundation, One Garden City, Broadway, Letchworth Garden City, Hertfordshire, SG6 3BF. 

Please give detailed account, with dates, facts, names of people involved, as appropriate.