Come and help us deliver the fun down at Letchworth's best-loved children's venue; Standalone Farm!
We are seeking confident self-starters with excellent communication skills to clearly set team priorities and tasks. You will demonstrate a personal commitment to team working and encourage it in others, showing trust in your team to do a good job. Working on the front-line in our busy venue you will constructively manage the expectations of customers, team members and service users. You will play a key role in motivating your team members to achieve customer and service excellence and be skilled at managing performance, having difficult conversations when needed and giving regular and honest feedback.
- To supervise, support and develop staff team in the Visitor Services Team, ensuring that the venue is appropriately staffed and that the highest standards of customer services are maintained.
- Working with the management team in setting goals for performance and deadlines in line with the company’s competencies and strategic vision and communicate them to team.
- Contribute to organising events planning and ensure that employees understand their duties or delegated tasks to including volunteer support and engagement.
- Monitor staff productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems and update managers accordingly
- Maintain timekeeping and absence records in line with agreed procedures
- To cascade internal management information to employees through team meetings or one to ones.
- Prepare and submit performance reports relating to the venue as agreed in advance.
- Be part of the recruitment planning of new team members and actively engage in the training of new employees
- Actively encourage new ideas and teamwork in order to promote our customer experience and engage staff in contributing a voice to such discussions
- Provide coaching and mentoring to staff to help them reach their full potential
- Feedback issues to the management team to resolve issues quickly and help with continuous improvement of the venue management.
- To ensure the daily and weekly activities are carried out as per the venue requirements.
- To maintain equipment with preventative maintenance as required and to remedy possible breakdown times and to follow the training guidelines that have been supplied.
- Ensure all employees are performing in accordance with the required standards of the business, company’s competencies and Values and Behaviours.
- In the event of an emergency, assist with the evacuation of the customers in accordance with the with venue emergency evacuation procedures.
- Provide first aid as required and report any Health & Safety concerns to the Visitor Experience Manager and/or Broadway & Venues Manager.
- Work in line with corporate policies and procedures to ensure that all matters relating to health & safety are adhered to, promoted and reviewed as necessary.
- Ensure all visiting event performers and education groups have a positive experience and operate within health and safety guidelines.
- Carry out effective cash handling (including Reconciliation) in line with opening and closing procedures.
- Undertake responsibilities for the opening and closing of the venue in line with agreed procedures.
- Experience of supervising and motivating staff
- Excellent communication skills
- General Health & Safety knowledge
- Understanding of manual handling principles
- Holds or capable of achieving a First Aid at Work Certificate (desirable)