Summary
We are looking to recruit a part time visitor services assistant to join our front of house team at the Broadway Studio & Gallery.
The role will support the day to day operations of the gallery café as well as assist in the delivery of our programme of exhibitions and events, including gallery talks, family arts sessions and private views. If you have a passion for the arts, are looking to develop your customer service skills, and have a real enthusiasm for all things Letchworth we’d love to hear from you!
Role
- To be the public face of the Broadway Studio & Gallery, providing visitors with exceptional levels of customer service, problem solving any difficulties or issues that arise in line with company policy and supporting management whilst maintaining a professional image at all times.
- Take pride in the Venue, proactively ensuring that all public spaces are clean, tidy and safe for customers and staff. Report any health and safety concerns, damages to premises and equipment as necessary.
- Implement the Foundation’s policies and procedures
- Work with and support the Visitor Services Manager during everyday operations and events, passing on visitor feedback, actively encouraging new ideas and contributing towards the ongoing development of the venue.
- Assume the role of fire warden in the event of an emergency evacuation.
- Adhere to the policies relating to food safety and hygiene.
- Respond effectively and promptly to all visitor enquiries and information requests, maximising the customer experience by demonstrating good customer service.
- Be an efficient user of the EPOS system selling café items and event tickets, maximising profits through good customer service.
- Comply with all legislation relating to alcohol sales and security of licensed products.
- Liaise with the manager at the venue to be fully briefed on upcoming events and rotas.
Skills and experience
Essential
- Experience of working in a customer-facing role.
- Excellent communication and customer engagement skills.
- Good team player able to use their own initiative and work independently when required.
- Focussed on delivering high quality service and able to identify improvements to maximise income and improve the customer experience.
- A strong interest in the arts!
Desirable
- Experience of working in a café environment.
- Barista trained.
- IOSH or equivalent H&S qualification.
- Food safety and Hygiene for Catering Level 2 qualification.
- Responsible alcohol retailing certificate.
Hours
12 hours per week
Location
Broadway Gallery
Salary
£5622.80
How to apply
Via application form to broadway@letchworth.com
Closing date
