The Portal is changing - our new portal will be up and running for your applications on Monday 10th November 2025. The existing portal will close for applications on Friday 7th November 2025. Please be aware going forward, applications will no longer be accepted by email. The new portal will allow better oversight of your application and the process and will provide a more effective communication tool between you and the team.
Whether you’re a homeowner, ground lessee, agent, architect or tree surgeon, this is an easy and quick way to submit your online application. Split into five bite-sized stages, you can either complete your application in one go or save it and return later after you’ve completed each part.
Ensuring your application takes on board our guidance from the Design Principles will help your application through our process quicker. Find out the Design Principles that apply to the home. Don’t worry if you would rather not complete your application online, we still accept traditional paper submissions. Simply call 01462 530335 and we will send a printed form to you.
Once we have received your application, we will allocate you a dedicated case officer who will be in touch if we have any questions. You can contact us on 01462 530335.
We are unable to process your application if you are a potential buyer of a property, but we are able to give informal advice relating to the application process.
If you are a tenant you will need to apply to your Housing Association or Landlord, in the first instance.