This document sets out the Service Standards of Letchworth Garden City Heritage Foundation which have been developed to demonstrate our commitment to customer service. It explains the standards you can expect from us.
We aim to provide excellent customer service across all our activities, whether you contact us by e-mail, website, social media, telephone, letter or in person. We take pride in treating people well, being accessible and providing a helpful resolution to any enquiry.
This document has been produced so that you know what levels of service you can expect from us and how we expect to be treated. These overarching Service Standards apply across the whole organisation. We have also provided details about how to provide feedback as your views matter greatly to us.
