Letchworth Garden City Heritage Foundation aims to create, maintain and develop quality services for its many tenants, customers and the local community.
Suggesting ways that the Heritage Foundation can improve its services and the quality of its performance in their delivery, is most welcome.
There may be occasions when, as a user of its services or as someone affected by aspects of its operations or policies, you feel that the Heritage Foundation has failed to deliver a quality service or acted in an unfair manner.
We openly welcome feedback from all those who come into contact with the organisation.
Complaints can be submitted via the online complaint form on this page, or via post using the document below. For full details of our complaints procedure and how to make a complaint, please read the document below.
If you are still unhappy after receiving a reply from the Chief Executive, you may consider making a complaint of maladministration.
Maladministration is the failure to follow reasonable procedures. Such complaints may be referred to The Letchworth Commissioner (Ombudsman). This person is appointed by the President of the Law Society under the terms of the Letchworth Garden City Heritage Foundation Act 1995 (Section 12 Schedule 2). The Ombudsman will not consider a complaint unless you have already made a formal complaint to the Heritage Foundation.
The Commissioner’s contact details are:
Paul BarnesLetchworth Commissionerc/o HealysAtrium Court15-17 Jockey’s FieldsLondon WC1R 4BW
On receiving any complaint of maladministration, the Commissioner will ensure that the complaint has been fully explored by the Heritage Foundation before instituting his own investigations.
Please read the document above for further information about this process.
