Annual Reports

Impact of our work

The past year was another complex one for the Foundation, with the cost of living crisis impacting our community and beyond.  

The Annual Report shines a light on green-shoots which are beginning to show following the pandemic, thanks to the incredible achievements of local residents, businesses, community groups and Heritage Foundation staff,

Our vision is to make Letchworth a great place for everyone who lives and works here

Our Strategic Plan has been revised for 2021 as a result of the pandemic. These are our updated objectives:

  • Initiate a financial recovery roadmap

  • Improve life chances for people in Letchworth 

  • Ensure Letchworth continues to be a great
    place to live

  • Increase investment in Letchworth

Sustainability Policy

We are proud of our role for Letchworth Garden City, taking care of a wide range of buildings, spaces, and activities. We believe that by working together to achieve the commitments in this policy, we will inspire and benefit future generations.

This policy aims to work in harmony with existing strategic objectives, charitable objects, the garden city principles, and Letchworth’s sense of place.

A View of Life in Letchworth Today

The tale of our Garden City is one that starts at the very beginning. A town built from scratch, designed to make people’s lives better and happier. A town for everyone, designed for industry and healthy living. For many years we have talked about Letchworth being a unique place to live, blessed with local employment and good, affordable housing.

But there is another tale to be told about Letchworth and reading our report will unfold a story based on our facts and figures and statistics. It is one that is real and current. We haven’t set out to shock, far from it, but there might be a few surprises. Or perhaps you won’t be surprised at all.

Read our report looking at life in Letchworth, including who lives here, household net incomes and how our schools are performing.

Complaints Procedure

Letchworth Garden City Heritage Foundation aims to create, maintain and develop quality services for its many tenants, customers and the local community.  

There may be occasions when, as a user of its services or as someone who has been affected by aspects of its operations or policies, you feel that the Heritage Foundation has failed to deliver a quality service or acted in an unfair manner. 

To this end we have a complaints procedure that includes the ability to refer them to the Letchworth Commissioner. The Letchworth Commissioner is appointed by the President of the Law Society under the terms of the Letchworth Garden City Heritage Foundation Act 1995 (Section 12 Schedule 2). 

Their details are: 

Mr Paul Barnes
Letchworth Garden City Heritage Foundation Commissioner
Atrium Court
15-17 Jockey's Fields

Full details of our complaints procedure and how to make a complaint can be downloaded here