Reports and publications

Impact of our work

The past 14 months has meant that we have had to adapt quickly meet the needs of our town and our organisation during the pandemic.

The Annual Report shines a light on the incredible achievements of local residents, businesses, community groups and Heritage Foundation staff in a year of unprecedented upheaval which triggered its greatest financial crisis.

Our vision is to make Letchworth a great place for everyone who lives and works here

Our Strategic Plan has been revised for 2021 as a result of the pandemic. These are our updated objectives:

  • Initiate a financial recovery roadmap

  • Improve life chances for people in Letchworth 

  • Ensure Letchworth continues to be a great
    place to live

  • Increase investment in Letchworth

A View of Life in Letchworth Today

The tale of our Garden City is one that starts at the very beginning. A town built from scratch, designed to make people’s lives better and happier. A town for everyone, designed for industry and healthy living. For many years we have talked about Letchworth being a unique place to live, blessed with local employment and good, affordable housing.

But there is another tale to be told about Letchworth and reading our report will unfold a story based on our facts and figures and statistics. It is one that is real and current. We haven’t set out to shock, far from it, but there might be a few surprises. Or perhaps you won’t be surprised at all.

Read our report looking at life in Letchworth, including who lives here, household net incomes and how our schools are performing.

Looking after your health and wellbeing at home

This guide aims to support you through your period of isolation at home and help keep you safe and well. We understand this is a difficult time and that staying at home can be lonely and challenging.

However, we are not alone as many people are in this situation and help is available in many ways from multiple local organisations.

This booklet provides the following information to help maintain good health and wellbeing at home. It covers the following: Staying safe at home, Your health and wellbeing, Nutrition and hydration, Keeping active, Useful contact details, Avoid scams.

Complaints Procedure

Letchworth Garden City Heritage Foundation aims to create, maintain and develop quality services for its many tenants, customers and the local community.  

There may be occasions when, as a user of its services or as someone who has been affected by aspects of its operations or policies, you feel that the Heritage Foundation has failed to deliver a quality service or acted in an unfair manner. 

To this end we have a complaints procedure that includes the ability to refer them to the Letchworth Commissioner. The Letchworth Commissioner is appointed by the President of the Law Society under the terms of the Letchworth Garden City Heritage Foundation Act 1995 (Section 12 Schedule 2). 

Their details are: 

Mr Paul Barnes
Letchworth Garden City Heritage Foundation Commissioner
Bishop & Sewell LLP
59-60 Russell Square
London
WC1B 4HP


Full details of our complaints procedure and how to make a complaint can be downloaded here