We are looking for a Visitor Services Supervisor to join our busy Venues Team at Broadway Cinema & Theatre to supervise, support and develop the Visitor Services Team to ensure the effective operational and customer service management at the Broadway Cinema & Theatre.
Here at Letchworth Heritage Foundation we have a vision to make Letchworth, the world’s first Garden City, a great place for everyone to live, work and visit.
We take pride in our venue – an amazing Art Deco building which first opened its doors in 1936 and is a true 2-in-1 arts venue that programs live theatre alongside films and event cinema.
We are looking for a Visitor Services Supervisor to join our busy Venues Team at Broadway Cinema & Theatre to supervise, support and develop the Visitor Services Team to ensure the effective operational and customer service management at the Broadway Cinema & Theatre.
This is a key role supporting the Broadway Duty Managers in ensuring the Broadway Cinema & Theatre provides an outstanding experience for all visitors, is a commercial success and accessible for all. You will undertake a range of tasks to ensure the effective daily running of the venue including the building, staff, visitors and customer services at all times according to the policies, procedures and practices required by the Foundation.
In addition to providing leadership and support to the team members you will be providing a superior standard of service to our customers.
We are seeking confident self-starters with excellent communication skills to clearly set team priorities and tasks.
