We are recruiting a Visitor Services Team Member (30 hours per week).
This role will ensure every Broadway Cinema & Theatre visitor has an exceptional visit, so we need an exceptional Visitor Services Team to work with and support the rest of the team to ensure the smooth operation of all events and live performances that take place.
To be the public face of the Broadway Cinema & Theatre, providing visitors with exceptional levels of customer service to maximise their enjoyment from their visit, problem solving any difficulties or issues that arise in line with policy, procedures and management support and at all times maintaining a professional image.
We are an equal opportunities employer and are committed to increasing the diversity of our workforce. We would therefore welcome applications from all suitably qualified people.
- Experience of working in a customer-facing role
- Excellent communication and customer engagement skills
- Good team player yet able to use own initiative
- Focussed on delivering a high quality service and able to spot improvements to maximise income and improve the customer experience
